EchoPulseMetrics
Built for Malaysian SMEs · 14-day free trial

Turn conversations
into insights.

EchoPulseMetrics combines an AI chatbot for web & WhatsApp with a beautiful analytics dashboard — so every customer chat fuels smarter business decisions.

EchoBot
● Online
Selamat datang! How can I help today?
What's your delivery time to KL?
Same-day delivery to Klang Valley before 3PM orders. ✨
Perfect, thanks!
Total Chats
12,847
+18%
Avg Response
1.2s
-32%
Satisfaction
94%
+6%
EchoTrends · Last 12 weeks
Why EchoPulseMetrics

One platform. Three game-changers.

Reply 24/7, instantly

AI handles 80% of inquiries across web widget, WhatsApp Business, and FB Messenger — no agent waiting.

See what customers want

Dashboards surface peak hours, top questions, and sentiment trends — automatically from chat logs.

Cut manual work 60%

Automate weekly reports, follow-ups, and CRM sync via Zapier and Power Automate triggers.

The Echo Suite

Five branded views. Total clarity.

Every section of EchoPulseMetrics is purpose-built to answer one business question.

EchoPulse
Key Metrics

Total chats, average response time, customer satisfaction at a glance.

12.8K
Chats
1.2s
Response
94%
CSAT
EchoTrends
Activity over time

Spot weekly patterns and growth curves in chat volume.

EchoHeat
Peak chat times

Heatmap of when your customers actually message you.

8a
10a
12p
2p
4p
6p
8p
10p
Mon
Tue
Wed
Thu
Fri
Sat
Sun
EchoMap
Customer locations

See which Malaysian states drive the most conversations.

  • Kuala Lumpur38%
  • Selangor24%
  • Penang14%
  • Johor12%
  • Others12%
EchoInsights
Top questions

The questions customers ask most — ranked and trending.

  • 01Delivery time to KL?412
  • 02Refund policy287
  • 03Product availability219
  • 04Cash on delivery?164

Connect every channel

Web widget, WhatsApp Business, FB Messenger — unified into one inbox and one dashboard.

Pricing

Plans for every stage of growth

All plans include a 14-day free trial. No credit card required.

For small shops
Starter
RM499/month
  • 1 channel
  • Basic dashboard
  • 1,000 chats / month
  • Email support
14-DAY FREE TRIAL
Most popular
Growth
RM899/month
  • Multi-channel (Web + WhatsApp + FB)
  • Full Echo analytics suite
  • Automation workflows (Zapier)
  • 10,000 chats / month
  • Priority email support
Scale & custom
Enterprise
RM1,499+/month
  • Custom branding & domain
  • Unlimited chats
  • SLA & priority support
  • Role-based access (Admin/Staff)
  • Dedicated success manager

Ready to hear what your customers are really saying?

Join Malaysian SMEs turning chat noise into clear, profitable signal.